Last updated: 11 November 2026
1. Introduction
CropCare (“CropCare”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit www.cropcare.ie, create an account, purchase products, request information, subscribe to communications or otherwise interact with our business.
We process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), the Data Protection Act 2018 and relevant Irish electronic privacy legislation.
Please read this policy to understand how we handle your information and the rights available to you.
2. Who We Are
CropCare is an Irish supplier of specialist products and solutions for turf care, landscaping, grounds maintenance and related industries.
For the purposes of applicable data protection legislation, the data controller responsible for personal information collected through this website is:
Business name: [Insert full registered legal entity name]
Trading name: CropCare
Registered address: [Insert registered business address]
Telephone: 01 287 4485
Email: [Insert designated privacy contact email]
Website: www.cropcare.ie
If you have questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with CropCare, we may collect the following categories of personal information.
Information You Provide
Your name and contact details, including email address and telephone number.
Billing and delivery addresses.
Business name, job title and other business contact information.
Account registration details and authentication information.
Products purchased, order history and transaction details.
Information submitted through contact forms, product enquiries and quotation requests.
Communications between you and our team.
Newsletter subscriptions and marketing preferences.
Information Collected Automatically
When you visit our website, certain technical information may be collected, including:
IP address.
Browser type and version.
Device type and operating system.
Pages visited and website interactions.
Referral sources and approximate geographic location derived from technical information.
Cookie identifiers and preferences, where applicable.
We may also receive information from payment providers, delivery companies and other service providers where necessary to process your order or provide requested services.
We do not intentionally request sensitive personal information through our standard website forms.
4. How We Use Your Personal Information
We use personal information for the following purposes:
Purpose | Lawful basis |
|---|---|
Processing orders, payments and deliveries | Performance of a contract |
Creating and managing customer accounts | Performance of a contract |
Responding to product enquiries and quotations | Legitimate interests or steps requested before entering a contract |
Providing customer service and technical support | Contractual necessity or legitimate interests |
Maintaining financial and tax records | Legal obligation |
Protecting website security and preventing fraud | Legitimate interests or legal obligation, where applicable |
Sending newsletters and promotional communications | Consent or another permitted basis under applicable electronic marketing rules |
Analysing website performance using non-essential tracking technologies | Consent, where required |
Managing business operations and customer relationships | Legitimate interests, subject to applicable safeguards |
Where we rely on legitimate interests, these include operating our business efficiently, responding to customer enquiries, maintaining website security, preventing misuse and improving our services.
We assess these interests against the rights and freedoms of the individuals concerned.
Where consent is required, you may withdraw it at any time.
5. Customer Accounts
If you create an account on our website, we may store your contact information, delivery addresses, order history and account preferences.
This information enables us to provide account functionality, facilitate purchases and help you manage your relationship with CropCare.
Passwords must be stored using appropriate secure hashing methods rather than in readable form.
You may request changes to your account information or ask us to close your account by contacting us. Certain transaction records may need to be retained for legal, accounting or other legitimate purposes.
6. Online Orders and Payments
When you place an order, we collect the information necessary to process your purchase, arrange payment, prepare your order and organise delivery.
Where online card payments are available, payment processing may be provided by an authorised third-party payment service provider.
[Confirm payment provider and card-data handling before publication.]
CropCare should not receive or store complete payment card details unless its payment integration expressly requires and securely supports that processing.
We may retain order and transaction information for accounting, customer service, dispute resolution and legal compliance purposes.
7. Marketing Communications
You may choose to receive newsletters, product information, promotions and other marketing communications from CropCare.
We will send electronic marketing communications in accordance with applicable Irish law. This will generally involve obtaining your consent, unless a specific legal exception applies.
Where you subscribe to marketing communications, we may record your subscription preferences and relevant consent information.
You can unsubscribe at any time using the link included in marketing emails or by contacting us directly.
Withdrawing marketing consent will not affect essential communications relating to existing orders, customer accounts or services.
We will not sell your personal information to third parties for their independent marketing purposes.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage and measure marketing performance.
These technologies may include:
Strictly Necessary Cookies
Required for essential website functionality, such as security, account authentication, shopping basket operation and session management.
Analytics Cookies
Used to understand how visitors interact with our website and identify opportunities to improve its performance.
Marketing Cookies
May be used to measure advertising effectiveness and understand interactions with marketing campaigns.
Non-essential cookies and tracking technologies will only be activated where the necessary consent has been obtained.
You can manage or withdraw your cookie preferences through the cookie settings facility provided on our website.
For further information about the specific cookies used, their providers and retention periods, please refer to our Cookie Policy or cookie settings panel.
9. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide services.
These may include:
Website hosting and IT service providers.
Payment processing providers.
Delivery companies and logistics partners.
Accounting and business administration systems.
Email communication and newsletter platforms.
Analytics and advertising service providers, where permitted.
Professional advisers, regulators or public authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
Where third parties process personal data on our behalf, we require appropriate contractual and security protections as applicable.
We do not sell customer personal data.
10. International Data Transfers
Some of the service providers we use may process or store personal information outside Ireland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will ensure that an appropriate legal transfer mechanism is in place where required.
Depending on the destination and provider, this may include an adequacy decision recognised by the European Commission, Standard Contractual Clauses or another lawful transfer mechanism.
You may contact us for further information about relevant international transfers and the safeguards used.
[Insert confirmed transfer destinations, providers and safeguards before publication.]
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, meeting legal requirements, resolving disputes and maintaining appropriate business records.
Retention periods vary according to the type of information and the reason for processing.
For example:
Order and financial records: Retained for the period required by applicable tax, accounting and legal obligations.
Customer account information: Retained while the account remains active and for an appropriate period afterwards where justified.
Enquiry correspondence: Retained for a period appropriate to the enquiry and any resulting business relationship.
Marketing information: Retained until consent is withdrawn or the information is no longer required, subject to any necessary suppression records.
Website analytics information: Retained according to the configured settings and applicable provider policies.
We periodically review retained information and securely delete or anonymise data when it is no longer required.
[Confirm and insert actual retention periods or defined retention criteria before publication.]
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include:
Encrypted connections using HTTPS.
Appropriate access controls and account permissions.
Secure authentication and password handling.
Security updates and system maintenance.
Backup and recovery procedures.
Restricted access to customer and business information.
Monitoring and management of relevant security risks.
Although we take steps to protect personal information, no internet-based system can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess and respond to it in accordance with applicable legal obligations.
13. Your Data Protection Rights
Under the GDPR, you may have the following rights, subject to applicable conditions and exceptions:
Right of Access: Request confirmation of whether we process your personal data and obtain a copy of that information.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal information in circumstances where the law provides this right.
Right to Restriction: Request that we limit the processing of your personal information in certain circumstances.
Right to Data Portability: Receive certain personal information in a structured, commonly used, machine-readable format and, where applicable, request its transfer to another organisation.
Right to Object: Object to certain processing activities, including processing based on legitimate interests. You have the right to object to direct marketing at any time.
Right to Withdraw Consent: Withdraw consent where we rely on it, without affecting processing carried out lawfully before withdrawal.
Rights Relating to Automated Decision-Making: You may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise your rights, please contact us using the details in Section 2.
We may need to verify your identity before responding to certain requests.
We will respond within the timeframes required by applicable data protection legislation, generally within one month, subject to any permitted extension.
14. Complaints
If you have concerns about how we process your personal information, we encourage you to contact us so that we can investigate and address the matter.
You also have the right to lodge a complaint with the Irish Data Protection Commission.
Data Protection Commission
Website: https://www.dataprotection.ie/
You may also have the right to contact another relevant EU supervisory authority.
15. Third-Party Websites
Our website may contain links to third-party websites, manufacturers, suppliers or other external services.
We are not responsible for the privacy practices or content of websites operated by independent third parties.
We recommend reviewing their privacy policies before providing personal information.
16. Children's Privacy
Our website is intended primarily for adults and individuals purchasing or enquiring about products for business, professional or domestic use.
We do not knowingly collect personal information from children for marketing purposes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the situation.
17. Automated Decision-Making
[Confirm whether CropCare uses any solely automated decision-making or profiling that produces legal or similarly significant effects.]
Where such processing takes place, we will provide the information and safeguards required by applicable data protection law.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers or applicable legislation.
Any updated version will be published on this page with a revised last-updated date.
Where changes materially affect how we process personal information, we will provide additional notice where required.
19. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the handling of your information, please contact:
CropCare
Email: [Insert privacy contact email]
Telephone: 01 287 4485
Address: [Insert registered business address]
Website: https://cropcare.ie/