Last updated: 11 November 2026
1. Introduction
Welcome to CropCare.
These Terms & Conditions govern your use of the website at www.cropcare.ie and, where applicable, the purchase of products and services from CropCare.
By accessing or using our website, you agree to comply with the terms relating to website use. When you place an order and a contract is formed, the applicable terms of sale also apply.
Please read these Terms & Conditions carefully before placing an order.
Nothing in these terms excludes or restricts any statutory rights that cannot lawfully be excluded, including rights available to consumers under Irish law.
2. About Us
This website is operated by:
Registered business name: [Insert legal entity name]
Trading name: CropCare
Registered address: [Insert registered address]
Telephone: 01 287 4485
Email: [Insert customer service email]
Website: www.cropcare.ie
Company registration number: [Insert if applicable]
VAT registration number: [Insert if applicable]
Throughout these terms, “CropCare”, “we”, “us” and “our” refer to the business identified above.
“You” and “your” refer to the individual or organisation using our website or purchasing our products.
3. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our systems or customer accounts.
Introduce malicious software or interfere with website functionality.
Copy, reproduce or commercially exploit website content without permission, except where permitted by law.
Provide false or misleading information when creating an account, submitting an enquiry or placing an order.
We reserve the right to restrict access to the website where reasonably necessary to protect its security, integrity or other users.
We endeavour to keep the website available and functioning correctly but do not guarantee uninterrupted or error-free access.
4. Product Information
CropCare supplies a range of specialist products for turf care, landscaping, grounds maintenance, amenity management and related applications.
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.
However, product packaging, appearance and specifications may change, including where manufacturers update their products.
Product images are provided for illustration and may not always represent the exact packaging supplied.
Before using any product, customers should refer to its current label, instructions, technical documentation and applicable safety information.
If you are uncertain whether a product is suitable for your intended application, please contact our team before purchasing or using it.
5. Product Availability
All products are subject to availability.
Displaying a product on our website does not guarantee that it is currently in stock or available for immediate dispatch.
Some products may be available to purchase directly online, while others may require an enquiry, quotation or confirmation from our team.
Where a product is unavailable after an order has been placed, we will contact you to discuss the available options.
These may include an alternative product, revised delivery arrangements or a refund where appropriate.
We will not substitute a materially different product without your agreement.
6. Prices and VAT
Prices displayed on our website are shown in euros (€), unless otherwise stated.
[Confirm whether consumer-facing prices include VAT and how business prices are displayed.]
Applicable taxes and delivery charges will be clearly communicated before an online order is completed.
We reserve the right to change advertised prices, but changes will not affect orders for which a binding contract has already been formed.
If an obvious pricing error is identified before an order is accepted, we will contact you and provide an opportunity to proceed at the correct price or cancel the order.
Nothing in this section limits your statutory rights.
7. Placing an Order
Customers may place orders through the website where online purchasing is available.
After submitting an order, you may receive an automated acknowledgement confirming that we have received your request.
[Confirm CropCare's order acceptance process and the point at which a binding sales contract is formed.]
Where an order requires manual approval, stock confirmation or specialist delivery arrangements, we will communicate any necessary information before accepting the order.
We reserve the right to decline an order for legitimate reasons, including product unavailability, legal restrictions, suspected fraud or inability to fulfil the requested delivery.
If payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.
8. Payment
Payment methods available for online orders will be displayed during checkout.
Payments may be processed by authorised third-party payment providers.
[Confirm the payment provider and accepted payment methods.]
Customers are responsible for providing accurate payment and billing information.
For business customers purchasing on approved credit terms, payment conditions may be specified separately in an invoice, quotation or written agreement.
Unless otherwise agreed, goods will not be dispatched until the required payment arrangements have been satisfied.
9. Delivery
CropCare arranges delivery of products to eligible destinations, subject to product availability and applicable delivery arrangements.
Delivery charges, estimated timescales and available delivery methods depend on the products ordered, consignment size and destination.
Estimated delivery dates are provided in good faith and may be affected by circumstances outside our reasonable control.
Where an order requires pallet transport, specialist handling or restricted delivery arrangements, additional conditions may apply and will be communicated where relevant.
Customers should provide accurate delivery information and notify us of any access restrictions.
For further details, please refer to our Delivery Information page.
Nothing in this section affects mandatory consumer rights concerning delivery times, delivery failures or the passing of risk.
10. Returns, Cancellations and Refunds
Consumer Purchases
Where you purchase products as a consumer, you may have statutory rights under Irish consumer protection legislation.
For qualifying distance contracts, consumers generally have a 14-day cancellation period beginning on the day they receive the goods, subject to applicable exceptions.
Where the statutory cancellation right applies, we will provide information about the cancellation process, return arrangements and refunds in accordance with the law.
Certain products may be exempt from the statutory cancellation right, depending on their nature and the circumstances of supply.
Your statutory rights relating to faulty, misdescribed or non-conforming goods remain unaffected.
Business Purchases
Returns and cancellations for purchases made wholly or mainly for business purposes may be subject to separate commercial terms agreed with CropCare.
Unless otherwise agreed, business customers should contact us before returning goods.
Damaged or Incorrect Goods
If you receive damaged, incorrect or incomplete goods, please contact us as soon as reasonably possible.
We may request photographs or other information to help investigate the issue.
Any remedy will be provided in accordance with the applicable contract and legal requirements.
[CropCare should publish a separate Returns & Refunds Policy setting out its confirmed procedures, return address, costs and statutory cancellation information.]
11. Professional-Use and Regulated Products
Certain products supplied by CropCare may be subject to restrictions concerning their sale, possession, storage, handling or use.
These may include plant protection products, pesticides, herbicides and other regulated chemical products.
Customers are responsible for ensuring that they meet any applicable legal requirements for purchasing and using restricted products.
Where required, CropCare may request evidence of professional status, registration, certification or other eligibility before accepting or fulfilling an order.
Products must only be used for authorised purposes and in accordance with applicable Irish legislation, approved labels, manufacturer instructions and relevant safety requirements.
We reserve the right to refuse or cancel a sale where supplying a product would breach applicable law or regulatory requirements.
12. Product Application and Technical Advice
CropCare may provide general product information, application guidance and technical advice to assist customers in selecting suitable products.
Recommendations may depend on factors such as soil conditions, weather, turf species, application methods, site characteristics and previous maintenance practices.
Customers should ensure that products are suitable for their intended purpose and that all applicable instructions and legal requirements are followed.
Technical guidance provided through our website or customer service channels does not replace mandatory product labels, safety data sheets or professional assessments where these are required.
Nothing in this section excludes liability that cannot lawfully be excluded.
13. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and taking reasonable precautions against unauthorised access.
You should notify CropCare promptly if you believe your account has been compromised.
We may suspend or restrict accounts where reasonably necessary to address suspected fraud, security risks, unlawful activity or serious breaches of these terms.
Personal information associated with customer accounts will be processed in accordance with our Privacy Policy.
14. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, photographs, design elements, logos and original website materials, belongs to CropCare or its respective licensors.
Manufacturer names, trademarks and product imagery remain the property of their respective owners.
You may access and use website content for legitimate personal or business purchasing purposes.
You must not reproduce or distribute substantial portions of the website for commercial purposes without appropriate permission, except where permitted by law.
15. Third-Party Links
Our website may contain links to external websites operated by manufacturers, suppliers or other third parties.
These links are provided for convenience and information.
CropCare does not control independent third-party websites and is not responsible for their content, availability or privacy practices.
We recommend reviewing the relevant terms and policies before using external services.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these terms limits the statutory rights of consumers.
For business customers, and subject to applicable law and any separately agreed written terms, CropCare will not be liable for indirect or consequential losses arising from a breach of contract where such exclusions are lawful and enforceable.
[Any financial liability cap, exclusions relating to business interruption or loss of profits, and specific business-to-business warranty provisions should be reviewed and agreed before publication.]
17. Events Outside Our Reasonable Control
CropCare will not be responsible for a failure or delay in performing obligations where this results from circumstances outside our reasonable control, to the extent permitted by applicable law.
Such circumstances may include severe weather, transport disruption, supplier failures, industrial disputes or other exceptional events.
Where an event affects an order, we will take reasonable steps to communicate with the customer and minimise disruption.
This section does not remove statutory consumer remedies where goods or services are not supplied as required by law.
18. Privacy and Data Protection
We respect the privacy of our customers and website visitors.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.
Please refer to our Privacy Policy for information about data collection, processing, retention and your rights.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business operations, website functionality or legal requirements.
Updated terms will be published on this page with a revised last-updated date.
Changes will not retrospectively alter the terms of an existing binding order unless permitted by law or agreed with the customer.
20. Governing Law
These Terms & Conditions are governed by the laws of Ireland.
For business customers, disputes arising under these terms will be subject to the jurisdiction of the Irish courts, unless otherwise agreed in writing.
For consumers, this provision does not remove any mandatory rights or jurisdictional protections available under applicable law.
21. Contact Information
If you have questions about these Terms & Conditions, an order or any aspect of our services, please contact:
CropCare
Telephone: 01 287 4485
Email: [Insert customer service email]
Address: [Insert registered business address]
Website: www.cropcare.ie
We will endeavour to respond to enquiries as promptly as reasonably possible.